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Safety Tips for Member Card Debit Card Holders

Whether you're on the road or in the comfort of your home, it's important to protect your debit card at all times. The credit union Member Card debit card may be the ultimate in convenience, but to be effective it must be used properly. This includes practicing safety tips that encourage secure and reliable use of Member Card debit cards.

The following are Interac Association consumer safety tips for debit card use:

  • Never give your card or PIN to anyone - even family.
  • To protect your Personal Information Number, memorize it and don't write it down.
  • When selecting your PIN, avoid the obvious and never use your name, street number, telephone number, date of birth, etc.
  • You should never let your banking card out of sight when conducting a transaction.
  • You should always conduct transactions with your banking card when and where you feel most secure. If you are uncomfortable, you should not use it.
  • When conducting any transaction, you should use your hand or body to shield your PIN.
  • After completing a transaction, you should remember to take your banking card and, if provided, your transaction record.
  • If your banking card is lost, stolen or retained by an Automated Banking Machine, you should notify your financial institution immediately. Most institutions offer 1-800 numbers and/or 24 hour service.
  • You should remember that your safety comes first. You should report any theft incident to the police and your financial institution.

24 Hour Help Is Just A Call Away

You may be held liable for funds removed from your account up to the daily limit - up to the time you tell us there's a problem. So, it's in your best interest to contact us if your card is lost or stolen, or if you suspect that someone else might know your PIN. It is also a good idea to carry separately a record of your card account numbers, the phone numbers below and of your credit union, since you may not be able to remember them when you are reporting loss of your cards. If you have concerns about your debit card, you can call the following number, which operates 24 hours a day, every day of the year:

1-800-567-8111 (1-800-LOST111)
or call (306) 566-1276 collect
or call your credit union directly

Once your credit union has been advised, you are not liable for any money removed from your account without your permission.